Test FAQ
- Can I order over the phone?
Yes. We understand that even though our site is 100% secure, ordering online is a new experience for many. Please call us at 678-807-1003 if you are uncomfortable ordering online. We will be happy to assist. We are available between 8:00am-5:00pm Eastern Time, Monday-Friday.
- Do you offer free samples?
We do offer Free Samples from time to time with orders. Join our mailing list and we will keep you updated on any special offers! Due to our tremendous demand we are unable to offer samples customized to each and every order.. Please understand that we receive hundreds of requests for free samples every day and are unable to provide them at this time. We do offer 100% satisfaction guarantee so there is no risk in ordering coffees. You will not be disappointed!
- How large are your coffee bags?
All of our coffees are at least a full 1-pound. Many others sell their coffee in 12 oz or 14 oz bags. Remember to look for this if you ever shop for coffee anywhere else! We also offer our coffees in 5 pound bags for even greater savings.
- What type of grind should I use?
We always recommend that you grind your coffee at home, using a burr grinder. If you currently have a blade grinder, you may consider upgrading to a burr grinder as it will dramatically improve your coffee. We offer several grinders on our website for you to choose from! We also give the option for you to select a grind when you add a coffee to your shopping cart. Drip grind is fine for normal coffee makers, but if you are using a Press Pot (French Press) or a vacuum coffee maker, you should choose the 'French Press'. It is a coarser grind, well suited for your Press Pot Brewing. Press Pot brewing is the BEST method for enjoying coffee, we have french presses at great prices - check them out!
- How long will it take for me to get my order?
We roast and fill your orders the same day to ensure freshness. We roast and prepare your coffee for you when you order, usually within 2-3 business days (monday-friday) of the receipt of your order. We ship domestic packages using either Priority Mail or UPS and the delivery time will vary from 2-7 business days from the date your order is shipped.
Priority Mail packages should arrive 2-3 days after being shipped.
Next-Day Delivery orders will be shipped as requested and we will add a surcharge to shipping. Please note, that some equipment, syrups, and chai may not be available for overnight delivery.Remember that you must factor in roasting time even for next day delivery! If you have any questions, please do not hesitate to contact us at 678-807-1003.
International packages vary, e-mail us for details.- Do you provide tracking numbers or delivery confirmation numbers?
We do provide tracking numbers and Delivery Confirmation numbers on all orders. You will receive an e-mail with this information when your product ships. With the problem of spam today, sometimes our tracking emails will be blocked or put into a spam folder, if for any reason you do not get a tracking number, please contact us at 678-807-1003 and someone will be able to assist you. APO orders and International orders will not be notified of tracking numbers.
- Is your coffee of high quality? Is it Arabica?
We offer 100% High Grown Arabica. Our coffees are only of the highest quality available, we provide coffees for over 800 coffee houses and restaurants. Our coffee is roasted in small batches, no more than 50 lbs. at a time. The quality and freshness will far exceed any national brand, and based on our customer feedback which is Yahoo certified 95-100% Satisfied (the Highest Ranking possible) -- you will be pleased. If not please call us and tell us how we can improve at 678-807-1003.
